# FAQ — Numior.SaleHub Answers to common buyer questions: how to buy and receive a certificate, how to use it and where to get help. ## Buying and payment ### How do I buy a gift certificate? Pick a shop or service in the catalog, open its storefront and choose a certificate. Enter the amount (for custom-amount certificates), the recipient email and pay online. The certificate arrives by email right after the payment is confirmed. ### What payment methods are available? Payments are processed by the secure Robokassa payment service: bank cards and other methods available at the payment step. Card details are entered on the payment service side and never reach the shop. ### Can I send a certificate as a gift to someone else? Yes. Enter the recipient email at checkout — the certificate is delivered straight to them. Some shops also offer scheduled delivery: pick a date and time, the email goes out at that moment and you receive a delivery confirmation. ### Is there a purchase fee? No. You pay exactly the amount shown on the storefront at checkout — no hidden extras. ## Where is my certificate ### When does the certificate arrive after payment? Usually within a few minutes after the payment is confirmed. Right after paying you also see the order page with a link to the certificate — you can use it without waiting for the email. ### The email has not arrived — what should I do? Check the Spam and Promotions folders and make sure the email address has no typos. The certificate link is also available on the order page shown after payment. If you still cannot find it, contact support with the purchase date and email. ### Where are my certificates stored? The certificate is always available via the link in the email. If you sign up on the site with the same email, purchased and gifted certificates appear in your account under “My certificates”. ### What does a digital certificate look like? It is a page with the shop name, the amount or contents of the certificate, its validity period, usage terms and a QR code with the redemption code. You can open it on your phone or print it. ## Using a certificate ### How do I use a certificate? Show the QR code or tell the certificate code to the staff at the venue. The staff deducts the amount or a visit. A PIN code from the certificate email may be required to confirm the operation. ### Can I use a certificate in parts? Yes, for money certificates: each visit deducts the needed amount and the remaining balance stays for next time. Visit certificates are redeemed per visit — one at a time. ### Where can I check the certificate balance? On the certificate page — via the link in the email. The balance and redemption history update right after every operation. ### How long is a certificate valid? The validity period is shown on the certificate page and on the storefront at purchase. We recommend using the certificate before it expires. If it does expire, the money is not lost: the unused balance can still be refunded — just write to our support. For extensions contact the selling shop or us. ## Refunds and support ### Can I return a certificate and get a refund? Yes. You may cancel a certificate and get the unused balance back at any time: write to support@numior.ru quoting the order number from your email. We refund via the original payment method within 10 calendar days of the request. You may also address the request to the selling shop — the choice is yours; the seller contacts are on the storefront and in the email. Full terms are in section 7 of the public offer. ### Where do I ask questions? Write to the on-site support chat, to support@numior.ru or on Telegram — links are at the bottom of every page. For questions about a specific order, include the order number from the email.